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This includes a commitment to recognise the training qualifications issued by other Registered Training Organisations.Intraining Systems will meet all legislative requirements of State and Federal Government. In particular, Workplace Health and Safety, Workplace Relations and Vocational Education and Training will be met at all times.
All students will be recruited in an ethical and responsible manner and consistent with requirements of the curriculum or National Training Package. Our Access and equity Policy ensures that trainee selection decisions comply with equal opportunity legislation.
Appropriately qualified staff will assess the extent to which the applicant is likely to achieve the stated competency standards and outcomes of the course, based on their qualifications and experience.
Our commitment is to provide quality service and focus on continuous improvement and we value feedback from trainees, staff and employers for incorporation into future programs.
We have sound management practices to ensure effective client service. In particular we have client service standards to ensure timely issue of trainee assessment results and qualifications. These will be appropriate to competence achieved and issued in accordance with national guidelines.
Our quality focus includes a Recognition of Prior Learning Policy, a fair and equitable Refund Policy, a Grievance and Appeal Policy, an Access and Equity Policy, and student welfare and guidance services. Where necessary, arrangements will be made for those clients requiring literacy and/or numeracy support programs. We will take every opportunity to ensure that this information is disseminated, understood and valued by personnel and clients.
Our student information will ensure that all fees and charges are known to students before enrolment, that course content and assessment procedures are explained and that vocational outcomes are outlined.External monitoring and auditing processes as required by the state training agency is carried out. This covers random quality audits, audit following complaint and audit for the purposes of re-registration.
We have policies and management strategies that ensure sound financial and administrative practices. Management guarantees the organisation’s sound financial position and safeguards student fees until used for training /assessment. We have a Refund Policy that is fair and equitable. Student records are managed securely and confidentially and are available for student perusal on request. Intraining Systems has adequate insurance policies.
Marketing of our vocational education and training products is disseminated with integrity, accuracy and professionalism, avoiding vague and ambiguous statements. In the provision of information, no false or misleading comparisons are drawn with any other training product.
All trainers have extensive practical experience and hold relevant qualifications to deliver the training and facilitate the assessment relevant to the training products offered. Assessment will meet the National Assessment Principles (including Recognition for Prior Learning and Credit Transfer). Adequate facilities, equipment and training materials will be utilised to ensure the learning environment is conducive to the success of trainees.
Intraining Systems will be bound to the Education Services for Overseas Students (Registration of Providers Financial Regulations) Act 1991.
Intraining Systems will honour all guarantees outlined in this Code of Practice. We understand that if we do not meet the obligations of this Code or supporting regulatory requirements, we may have our registration as a Registered Training Organisation withdrawn.